OUR STRATEGY

Stakeholder Engagement and Value Creation

OUR STRATEGY

Stakeholder Engagement and Value Creation

REGULATORS: NATIONAL DEPARTMENT OF HEALTH

  • National Department of Health
  • Ongoing engagement

Metrics used to measure quality of relationships:

  • Number of healthcare workers trained
  • PBM discussion platforms
  • Guidelines published

  • Good

  • Trusted

  • Executive Management

needs, interests and expectations

  • Improved patient outcome
  • Improved healthcare service
  • Sufficient, quality blood products
  • Right product, right patient at the right time
  • Monitoring of side effects
  • Training and education
  • Escalation of all major decisions

Key
Risks

  • Loss of licence to operate
  • Inability to meet demand
  • Morbidity/Mortality
  • Poor patient outcomes
  • Increased costs
  • Delayed payments

Opportunities

  • Efficiencies
  • Digitalisation
  • Product and service diversity
  • Reduce wastage
  • Use of big data
  • Logistics footprint

  • Adherence to service level agreements
  • B-BBEE
  • Provision of data / metrics
  • Portal for debtors’ payments
  • Interdependent projects to improve blood product management
  • Scientific research and publications on utilisation patterns

  • A National structure to address blood transfusion and related matters at DoH is still lacking. Ongoing interactions on all matters related to PBM and Transfusion Medicine are regularly discussed in an effort to improve patient outcomes via:
    • Provincial Coordinators Forum (established and driven by SANBS and including WCBS and all 9 provinces)
    • Provincial level discussion forums – with hospital management representation
    • Individual hospital discussion forums

REGULATORS: NATIONAL DEPARTMENT OF HEALTH

  • National Department of Health
  • Ongoing engagement

Metrics used to measure quality of relationships:

  • Number of healthcare workers trained
  • PBM discussion platforms
  • Guidelines published

  • Good

  • Trusted

  • Executive Management

needs, interests and expectations

  • Improved patient outcome
  • Improved healthcare service
  • Sufficient, quality blood products
  • Right product, right patient at the right time
  • Monitoring of side effects
  • Training and education
  • Escalation of all major decisions

Key
Risks

  • Loss of licence to operate
  • Inability to meet demand
  • Morbidity/Mortality
  • Poor patient outcomes
  • Increased costs
  • Delayed payments

Opportunities

  • Efficiencies
  • Digitalisation
  • Product and service diversity
  • Reduce wastage
  • Use of big data
  • Logistics footprint

  • Adherence to service level agreements
  • B-BBEE
  • Provision of data / metrics
  • Portal for debtors’ payments
  • Interdependent projects to improve blood product management
  • Scientific research and publications on utilisation patterns

  • A National structure to address blood transfusion and related matters at DoH is still lacking. Ongoing interactions on all matters related to PBM and Transfusion Medicine are regularly discussed in an effort to improve patient outcomes via:
    • Provincial Coordinators Forum (established and driven by SANBS and including WCBS and all 9 provinces)
    • Provincial level discussion forums – with hospital management representation
    • Individual hospital discussion forums

REGULATORS: SA National Accreditation System (SANAS)

  • SA National Accreditation System (SANAS)
  • Regular engagement

Metrics used to measure quality of relationships:

  • % SANAS accreditation

  • Good

  • Trusted

  • Medical Director

needs, interests and expectations

  • Compliance
  • Global interaction
  • Harmonising of standards

Key
Risks

  • Loss of licence to practise
  • Loss of trust from key stakeholders
  • Litigation
  • Medico-legal risks

Opportunities

  • Improve the quality of our products and services
  • Global collaboration
  • Recognition as an industry leader

  • Disciplined adherence to Standards of Practice for Blood Transfusion in South Africa
  • Maintaining SANAS accreditation to various ISO standards
  • Proactive identification of global accreditation standards for implementation

  • ISO participation - SANBS participates in the various ISO standards’ revisions
  • SANAS – SANBS participates on their technical committee as blood transfusion experts
  • SAHPRA engagement through the PEI blood project
  • 100% SANAS accreditation maintained

REGULATORS: SA National Accreditation System (SANAS)

  • SA National Accreditation System (SANAS)
  • Regular engagement

Metrics used to measure quality of relationships:

  • % SANAS accreditation

  • Good

  • Trusted

  • Medical Director

needs, interests and expectations

  • Compliance
  • Global interaction
  • Harmonising of standards

Key
Risks

  • Loss of licence to practise
  • Loss of trust from key stakeholders
  • Litigation
  • Medico-legal risks

Opportunities

  • Improve the quality of our products and services
  • Global collaboration
  • Recognition as an industry leader

  • Disciplined adherence to Standards of Practice for Blood Transfusion in South Africa
  • Maintaining SANAS accreditation to various ISO standards
  • Proactive identification of global accreditation standards for implementation

  • ISO participation - SANBS participates in the various ISO standards’ revisions
  • SANAS – SANBS participates on their technical committee as blood transfusion experts
  • SAHPRA engagement through the PEI blood project
  • 100% SANAS accreditation maintained

MEDICAL FRATERNITY: Doctors, Nurses, Patients, Medical Aid Schemes

  • Doctors, Nurses, Medical Aid Schemes
  • Ongoing engagement

Metrics used to measure quality of relationships:

  • PBM discussion platforms
  • One-unit-at-a-time issues

  • Needs improvement

  • Trusted

  • Executive Management

needs, interests and expectations

  • Sufficient, quality blood products
  • Clinical apheresis service including, stem cell collection and processing, diversity of products
  • Accurate, timely billing
  • Customer satisfaction levels

Key
Risks

  • Insufficient blood stocks – morbidity and mortality
  • Insufficient quality
  • Unhappy customers
  • Reputation of SANBS
  • Delayed payments

Opportunities

  • New income streams
  • SANBS RAD Academy
  • Big data
  • Digitalisation

  • Continued customer engagements to meet requirements
  • Delivery of right product at right time
  • Research and development
  • Clinical trials to improve donor and patient care
  • Accurate demand planning
  • Driving PBM in South Africa
  • Clinical guideline development
  • PBM short learning programme development

  • Establishment of and support to various discussion platforms using SANBS data to improve patient outcomes and drive appropriate usage of blood products
  • Used digital platforms during Covid to host meetings and educational events
  • Participating in ongoing SANBS external customer service surveys to continuously meet the expectations of our stakeholders
  • Participate at executive level in the sub-Saharan PBM forum

MEDICAL FRATERNITY: Doctors, Nurses, Patients, Medical Aid Schemes

  • Doctors, Nurses, Medical Aid Schemes
  • Ongoing engagement

Metrics used to measure quality of relationships:

  • PBM discussion platforms
  • One-unit-at-a-time issues

  • Needs improvement

  • Trusted

  • Executive Management

needs, interests and expectations

  • Sufficient, quality blood products
  • Clinical apheresis service including, stem cell collection and processing, diversity of products
  • Accurate, timely billing
  • Customer satisfaction levels

Key
Risks

  • Insufficient blood stocks – morbidity and mortality
  • Insufficient quality
  • Unhappy customers
  • Reputation of SANBS
  • Delayed payments

Opportunities

  • New income streams
  • SANBS RAD Academy
  • Big data
  • Digitalisation

  • Continued customer engagements to meet requirements
  • Delivery of right product at right time
  • Research and development
  • Clinical trials to improve donor and patient care
  • Accurate demand planning
  • Driving PBM in South Africa
  • Clinical guideline development
  • PBM short learning programme development

  • Establishment of and support to various discussion platforms using SANBS data to improve patient outcomes and drive appropriate usage of blood products
  • Used digital platforms during Covid to host meetings and educational events
  • Participating in ongoing SANBS external customer service surveys to continuously meet the expectations of our stakeholders
  • Participate at executive level in the sub-Saharan PBM forum

SUPPLIERS: vendors / suppliers

  • Vendors / Suppliers
  • Ongoing engagement

Metrics used to measure quality of relationships: Supplier engagement survey (Top 20 suppliers)

Key performance indicators are:

  • Cost of doing business
  • Customer satisfaction and feedback
  • Flexibility and ease of doing business
  • Quality of service
  • Partnership

  • Fair

  • Trusted

  • Chief Financial Officer

needs, interests and expectations

  • Payments for goods and services rendered
  • Fair, ethical and transparent procurement processes/tenders etc

Key
Risks

  • Goods and services not delivered at the right time, right quality and as per specifications
  • Product quality failure and wastage
  • Delayed or no blood or blood products delivery to patients
  • Cyber security risk
  • System downtime
  • Increased costs
  • Poor contract management
  • Lack of B-BBEE
  • Vendors preferring not to do business with SANBS
  • Litigation

Opportunities

  • Formal engagement plan for critical vendors
  • Efficiencies and competencies
  • Improved supply chain management
  • Just-in-time inventory management
  • Digitalisation
  • Improved contract management
  • Encourage B-BBEE

  • Critical vendor list
  • Procurement plan to address B-BBEE
  • Flexible procurement and strategic partnership
  • Contract management

  • New procurement policy implemented in FY21, which introduced flexible procurement and strategic partnerships, has resulted in improvements in stakeholder relationships (Positive feedback in Supplier engagement survey)
  • Further policy improvement during F22 and ongoing in FY23
  • 2022/23 budget approved, Demand Plan updated accordingly
  • Preferential procurement significantly increased during the year
  • B-BBEE scores increased significantly – SANBS moved to Level 4

SUPPLIERS: vendors / suppliers

  • Vendors / Suppliers
  • Ongoing engagement

Metrics used to measure quality of relationships: Supplier engagement survey (Top 20 suppliers)

Key performance indicators are:

  • Cost of doing business
  • Customer satisfaction and feedback
  • Flexibility and ease of doing business
  • Quality of service
  • Partnership

  • Fair

  • Trusted

  • Chief Financial Officer

needs, interests and expectations

  • Payments for goods and services rendered
  • Fair, ethical and transparent procurement processes/tenders etc

Key
Risks

  • Goods and services not delivered at the right time, right quality and as per specifications
  • Product quality failure and wastage
  • Delayed or no blood or blood products delivery to patients
  • Cyber security risk
  • System downtime
  • Increased costs
  • Poor contract management
  • Lack of B-BBEE
  • Vendors preferring not to do business with SANBS
  • Litigation

Opportunities

  • Formal engagement plan for critical vendors
  • Efficiencies and competencies
  • Improved supply chain management
  • Just-in-time inventory management
  • Digitalisation
  • Improved contract management
  • Encourage B-BBEE

  • Critical vendor list
  • Procurement plan to address B-BBEE
  • Flexible procurement and strategic partnership
  • Contract management

  • New procurement policy implemented in FY21, which introduced flexible procurement and strategic partnerships, has resulted in improvements in stakeholder relationships (Positive feedback in Supplier engagement survey)
  • Further policy improvement during F22 and ongoing in FY23
  • 2022/23 budget approved, Demand Plan updated accordingly
  • Preferential procurement significantly increased during the year
  • B-BBEE scores increased significantly – SANBS moved to Level 4

SA AND INTERNATIONAL BLOOD PARTNERS: Business Partners

  • Business Partners
    • NBI
    • WCBS
    • VITALANT
    • SACEMA
  • Regular engagement

Metrics used to measure quality of relationships:

  • Invitations to co-author various research papers
  • Invitations as Primary and co-authors on a chapter in a book
  • Blood safety meeting attendance and engagement

  • Trusted

  • Trusted

  • Executive Management
  • Senior Management

needs, interests and expectations

  • National supply management of all blood products (WCBS) and plasma for fractionation (NBI)
  • Collaboration in seamless national product and service delivery
  • Alignment of quality and safety
  • Ensuring product availability

Key
Risks

  • Disparate approach to common challenges
  • Increased legal risk in the absence of collaboration
  • Reputation
  • Risk of unmet plasma derived medicinal products demand

Opportunities

  • Integrated South African blood services
  • Improved service delivery
  • Consistent decision making
  • Research collaborations

  • Service level agreements
  • Collaboration on common policies, procedures and standards
  • NHI response
  • Annual National Blood Safety Committee meetings
  • Sharing of blood and blood products when there are localised shortages
  • Research collaborations

  • Annual National Blood Safety Committee Meeting with representatives from SANBS, WCBS and NBI ensures an ongoing platform for addressing ongoing and acute risks in transfusion medicine
  • SANBS had multiple meetings with NBI focusing on the impact of Covid-19, meeting and exceeding plasma targets, audit feedback and introduction of new products
  • Extensive collaboration with WCBS on the PROTECT-Donor and PROTECT-Patient clinical trials, various scientific publications, and ensuring a uniform approach to blood safety challenges such as Covid-19 vaccination, pathogen reduction, low collections and product offering
  • Collaboration with WCBS in the management of the South African Society for Blood Transfusion (SASBT)

SA AND INTERNATIONAL BLOOD PARTNERS: Business Partners

  • Business Partners
    • NBI
    • WCBS
    • VITALANT
    • SACEMA
  • Regular engagement

Metrics used to measure quality of relationships:

  • Invitations to co-author various research papers
  • Invitations as Primary and co-authors on a chapter in a book
  • Blood safety meeting attendance and engagement

  • Trusted

  • Trusted

  • Executive Management
  • Senior Management

needs, interests and expectations

  • National supply management of all blood products (WCBS) and plasma for fractionation (NBI)
  • Collaboration in seamless national product and service delivery
  • Alignment of quality and safety
  • Ensuring product availability

Key
Risks

  • Disparate approach to common challenges
  • Increased legal risk in the absence of collaboration
  • Reputation
  • Risk of unmet plasma derived medicinal products demand

Opportunities

  • Integrated South African blood services
  • Improved service delivery
  • Consistent decision making
  • Research collaborations

  • Service level agreements
  • Collaboration on common policies, procedures and standards
  • NHI response
  • Annual National Blood Safety Committee meetings
  • Sharing of blood and blood products when there are localised shortages
  • Research collaborations

  • Annual National Blood Safety Committee Meeting with representatives from SANBS, WCBS and NBI ensures an ongoing platform for addressing ongoing and acute risks in transfusion medicine
  • SANBS had multiple meetings with NBI focusing on the impact of Covid-19, meeting and exceeding plasma targets, audit feedback and introduction of new products
  • Extensive collaboration with WCBS on the PROTECT-Donor and PROTECT-Patient clinical trials, various scientific publications, and ensuring a uniform approach to blood safety challenges such as Covid-19 vaccination, pathogen reduction, low collections and product offering
  • Collaboration with WCBS in the management of the South African Society for Blood Transfusion (SASBT)

SA AND INTERNATIONAL BLOOD PARTNERS: LOCAL AND INTERNATIONAL HEALTH AND TRANSFUSION MEDICINE ORGANISATIONS

  • Local and International Health and Transfusion Medicine Organisations, e.g.
    • WHO
    • ISBT
    • AfSBT
    • AABB
    • Sub-Saharan PBM
    • NICD
    • SASBT
    • SABM
    • SAGES

Metrics used to measure quality of relationships:

  • Number of:
    • Publications
    • Abstracts
    • Formal collaborations
    • Grants received

  • Trusted

  • Trusted

  • Executive Management

needs, interests and expectations

  • Better understanding of African and resource constrained countries’ transfusion medicine needs
  • Appreciation of the role of blood transfusion services as a cornerstone of healthcare delivery in South Africa
  • Input from SANBS in developing transfusion medicine related guidelines

Key
Risks

  • Lack of SANBS representation in key local and international decision making affecting blood service delivery
  • Inability to influence the strategic vision of organisations affecting blood service delivery

Opportunities

  • Showcase the work of SANBS at conferences and in publications of these organisations
  • Improve SANBS reputation as a centre of excellence globally
  • Continuous quality improvement through participation in expert committees

  • Actively encourage participation of staff in many working parties, societies and organisations
  • Supporting staff to take leading roles in the various organisations
  • RAD Academy
  • Academic collaborations
  • Dual career pathway
  • Research Collaborations

  • SANBS are members of several international societies, expert committees and working parties
  • Collectively, SANBS staff continue to contribute to multiple international peer-reviewed publications with various working parties
  • Participated in the African Blood Regulators Forum - SANBS will be able to provide technical support
  • Participate in a WHO working group established in FY21 to address PBM implementation in Africa as part of the “WHO Action framework to advance universal access to safe, effective and quality assured blood products”

SA AND INTERNATIONAL BLOOD PARTNERS: LOCAL AND INTERNATIONAL HEALTH AND TRANSFUSION MEDICINE ORGANISATIONS

  • Local and International Health and Transfusion Medicine Organisations, e.g.
    • WHO
    • ISBT
    • AfSBT
    • AABB
    • Sub-Saharan PBM
    • NICD
    • SASBT
    • SABM
    • SAGES

Metrics used to measure quality of relationships:

  • Number of:
    • Publications
    • Abstracts
    • Formal collaborations
    • Grants received

  • Trusted

  • Trusted

  • Executive Management

needs, interests and expectations

  • Better understanding of African and resource constrained countries’ transfusion medicine needs
  • Appreciation of the role of blood transfusion services as a cornerstone of healthcare delivery in South Africa
  • Input from SANBS in developing transfusion medicine related guidelines

Key
Risks

  • Lack of SANBS representation in key local and international decision making affecting blood service delivery
  • Inability to influence the strategic vision of organisations affecting blood service delivery

Opportunities

  • Showcase the work of SANBS at conferences and in publications of these organisations
  • Improve SANBS reputation as a centre of excellence globally
  • Continuous quality improvement through participation in expert committees

  • Actively encourage participation of staff in many working parties, societies and organisations
  • Supporting staff to take leading roles in the various organisations
  • RAD Academy
  • Academic collaborations
  • Dual career pathway
  • Research Collaborations

  • SANBS are members of several international societies, expert committees and working parties
  • Collectively, SANBS staff continue to contribute to multiple international peer-reviewed publications with various working parties
  • Participated in the African Blood Regulators Forum - SANBS will be able to provide technical support
  • Participate in a WHO working group established in FY21 to address PBM implementation in Africa as part of the “WHO Action framework to advance universal access to safe, effective and quality assured blood products”

MEDIA

  • Media
  • Ongoing engagement

Metrics used to measure quality of relationships:

  • Track positive and negative coverage by surveying the media routinely used

  • Good

  • Trusted

  • Executive Management

needs, interests and expectations

  • Reputation/goodwill
  • Education and awareness
  • Accurate and effective communication
  • Public Image

Key
Risks

  • Negative publicity
  • Poor brand value and reputation
  • Poor communications to stakeholders

Opportunities

  • Positive brand value
  • Increased positive coverage
  • Free airtime – social media platforms
  • Bloggers

  • Formal media strategy
  • Communication plan and delegated spokesperson
  • Social media policy
  • Thought leadership programme
  • Authentic brand ambassadors

  • Continuous media engagement in the last year
  • Tier 1 and Tier 2 media relationships favourable
  • Social media communication with our donors became very important during the pandemic - Social media specialist appointed for dedicated attention to this
  • Increasing PR value
  • Media lists compiled & referenced on the database
  • Media drop offs during campaigns

MEDIA

  • Media
  • Ongoing engagement

Metrics used to measure quality of relationships:

  • Track positive and negative coverage by surveying the media routinely used

  • Good

  • Trusted

  • Executive Management

needs, interests and expectations

  • Reputation/goodwill
  • Education and awareness
  • Accurate and effective communication
  • Public Image

Key
Risks

  • Negative publicity
  • Poor brand value and reputation
  • Poor communications to stakeholders

Opportunities

  • Positive brand value
  • Increased positive coverage
  • Free airtime – social media platforms
  • Bloggers

  • Formal media strategy
  • Communication plan and delegated spokesperson
  • Social media policy
  • Thought leadership programme
  • Authentic brand ambassadors

  • Continuous media engagement in the last year
  • Tier 1 and Tier 2 media relationships favourable
  • Social media communication with our donors became very important during the pandemic - Social media specialist appointed for dedicated attention to this
  • Increasing PR value
  • Media lists compiled & referenced on the database
  • Media drop offs during campaigns

How can we help you?

Let's Connect

Head Office

  • 1 Constantia Boulevard Constantia Kloof, Roodepoort, 1709
  • (011) 761-9000
  • customerservice@sanbs.org.za

Main Links

Ⓒ 2022 - All Rights Are Reserved. SANBS Integrated Report. Created by Joshero (Pty) Ltd.

Head Office

  • 1 Constantia Boulevard Constantia Kloof, Roodepoort, 1709
  • (011) 761-9000
  • customerservice@sanbs.org.za

Main Links

Ⓒ 2022 - All Rights Are Reserved. SANBS Integrated Report. Created by Joshero (Pty) Ltd.